Privacy Policy

MarkPaid ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Quebec Law 25, PIPEDA, and applicable privacy laws.

1. Information We Collect

a) Account Information

• Name, email, company name
• Authentication data

b) Business Data

• Customer records
• Invoice data
• Contact information
• Message templates and workflows

c) Integration Data

If you connect QuickBooks or other services, we may access:

• Customer data
• Invoice data
• Payment status

d) Technical Information

• IP address
• Device/browser info
• Usage logs

2. How We Use Information

We use information to:

• Provide and operate the Service
• Sync data from integrations
• Send transactional messages on your behalf
• Secure and maintain the platform
• Provide support
• Improve the Service

3. Consent

By using the Service, you consent to the collection and use of your information as described in this policy.

You represent that you have obtained all required consents from your own customers.

4. AI and Automated Processing

MarkPaid may use automated systems to assist with:

• CSV column mapping
• Drafting message templates

These systems are used only to provide the Service and are not used for advertising or to train third-party models.

5. Data Storage and Security

• Data is stored in Supabase (PostgreSQL) with tenant isolation and row-level security.
• We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data.

6. Data Retention

We retain data only as long as necessary to provide the Service or as required by law. You may request deletion of your data.

7. Your Rights (Quebec Law 25 / PIPEDA)

You have the right to:

• Access your data
• Correct your data
• Withdraw consent (where applicable)
• Request deletion of your data

Requests can be made to: privacy@usemarkpaid.com

8. Third-Party Services

We use third-party service providers, including:

• Supabase
• Vercel
• SendGrid
• Twilio
• Intuit (QuickBooks)

They process data only as required to provide the Service.

9. International Transfers

Your data may be processed outside Quebec or Canada where our service providers operate. We ensure appropriate contractual and technical safeguards are in place.

10. Cookies

We use cookies for authentication, security, and basic analytics.

11. Privacy Officer (Required by Law 25)

For privacy questions or requests:

Privacy Officer
privacy@usemarkpaid.com

12. Changes

We may update this Privacy Policy from time to time.