Contact MarkPaid support

How to reach us

Email support@markpaid.com for help with MarkPaid, account access, integrations, or documentation. Use your work email and identify the firm or workspace so the team can route your request.

If a guide no longer matches the application, include the guide title, the step that differs, and what you see on screen. The review date on each guide records its latest editorial review.

Include enough detail to investigate

• Describe what you were trying to do, what happened, and the result you expected.
• Include the affected screen, integration name, exact visible error, and approximate time with your time zone.
• For an invoice or case issue, provide its reference and the relevant sync time. Share only the minimum customer information needed.
• If useful, attach a screenshot with unrelated customer details, balances, and personal information redacted.

Keep sensitive information out of email

Never send passwords, MFA or recovery codes, API keys, integration client secrets, full payment-card or bank details, or active customer payment links. If investigation requires sensitive records, ask support for an appropriate way to share them.

For a suspected payment-state error or duplicate message, pause the relevant follow-up while the issue is reviewed and provide the invoice or case reference. Avoid retrying an uncertain send.